Enterprise-Grade Dialer, IVR Services, Robo Calling & Call Center Solutions for the Modern Contact Center

Scalable, secure, and fully compliant VoIP infrastructure built for outbound campaigns, inbound support, and blended contact center operations across the UAE and beyond.

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Powering contact centers with:

99.9% Uptime SLA

TDRA-Compliant Telephony Infrastructure

Asterisk-Based Custom PBX Solutions

24/7 NOC Support

Call Center & Dialer Solutions Built for Scale

We design, deploy, and manage complete call center infrastructure — from predictive dialers and IVR systems to full omni-channel contact center platforms. Whether you’re running outbound sales campaigns, collections, telemarketing, or a 24/7 inbound support desk, our solutions are engineered on proven open-source telephony frameworks (Asterisk/FreePBX) and hardened for enterprise reliability.

We work with businesses across the UAE, GCC, and international markets, delivering solutions that meet local regulatory requirements (TDRA, PDPL) while scaling to handle thousands of concurrent calls.

Owais Said:

Operations Manager, Owais Inc.

We had an excellent experience with their call center and dialer solutions. The team handled everything from system design and deployment to configuration and ongoing support, making the entire process smooth and professional. The platform is reliable, easy to manage, and performs well even with high call volumes.

Core Call Center Services

From predictive dialing and IVR to Asterisk development, WhatsApp integration, high-availability infrastructure and reporting dashboards.

Predictive & Auto Dialer Solutions

Maximize agent talk time and campaign efficiency with intelligent dialing modes:

Predictive Dialing – Algorithm-driven pacing that minimizes agent idle time while controlling abandonment rates
Power & Progressive Dialing – Controlled, compliance-friendly dialing for regulated campaigns
Preview Dialing – Give agents context before every connected call
Robocall / IVR Broadcast – Automated voice campaigns for notifications, surveys, and reminders

Inbound Call Center Solutions

Skills-based ACD (Automatic Call Distribution) routing
Multi-level IVR with self-service options
Call queuing with real-time wait-time announcements
CRM and helpdesk integrations (Zendesk, Salesforce, custom CRMs)

Blended Call Center Platforms

Unify inbound and outbound operations on a single platform, with dynamic agent allocation based on real-time queue and campaign demand.

Asterisk & FreePBX Custom Development

Custom AGI/ARI scripting for specialized call flows
SIP/PJSIP trunking with major carriers
WebRTC-based softphone and browser dialer integration
Call recording, monitoring, and whisper/barge-in for supervisors

WhatsApp Business & Omni-Channel Integration

Extend your contact center beyond voice:

WhatsApp Business API integration for conversational support and outbound notifications
Unified agent desktop for voice, WhatsApp, and SMS
Webhook-based middleware connecting messaging channels to your PBX via AMI/ARI

High-Availability & Infrastructure Services

Keepalived/VRRP-based failover for zero-downtime operations
Load-balanced SIP trunking across multiple carriers
Real-time monitoring, health checks, and automated alerting

Reporting & Analytics

Real-time dashboards for campaign performance, agent productivity, and SLA tracking
Historical reporting for compliance and audit requirements
Call recording archives with searchable metadata

Why Choose Us

Built for the UAE Market

Our infrastructure and contracts are designed around TDRA regulations, UAE Personal Data Protection Law (PDPL), and regional cybercrime law compliance — so you can launch campaigns with confidence, not legal exposure.

Carrier-Grade Reliability

Redundant architecture with automated failover means your dialer keeps running even when hardware, network, or carrier issues occur.

Deep Telephony Expertise

Years of hands-on experience with Asterisk, PJSIP, RabbitMQ-based call event architectures, and custom AGI scripting mean we don’t just install software — we engineer solutions around your specific call flows.